Shipping policy

Where we deliver

We currently offer standard UK delivery to the addresses available for selection at Shopify checkout.

Any additional delivery destinations or services that we introduce will be displayed at checkout.

If your location is not available, contact info@samacollective.uk before placing an order.

Shipping charges

Shipping charges are calculated and displayed at checkout before you place your order.

The charge may depend on the delivery destination, parcel size, parcel weight and delivery service selected.

Dispatch and delivery times

Orders are usually processed and dispatched within 2–3 working days after you receive your order confirmation.

Once dispatched, standard UK delivery usually takes 2–4 working days. Please allow approximately 4–7 working days from placing your order for it to arrive.

Working days are Monday to Friday, excluding UK bank holidays.

During product launches, promotional periods, public holidays or other particularly busy periods, dispatch may take slightly longer. We will contact you if we expect a significant delay with your order.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Delivery times are estimates and cannot be guaranteed unless we have expressly agreed to deliver your order by a particular date.

SAMA is not responsible for delays caused by couriers, adverse weather, incorrect delivery information or other circumstances outside our reasonable control. However, this does not affect your statutory rights. We will take reasonable steps to help resolve delayed or missing deliveries.

Unless another delivery period has been agreed with you, orders will be delivered without undue delay and normally no later than 30 days after the contract has been formed.

Pre-orders

Products marked as pre-orders are not available for immediate dispatch.

The estimated dispatch or delivery date will be displayed on the relevant product page or communicated in your order confirmation.

Pre-order dates are estimates and may be affected by manufacturing, freight, customs, supplier delays or circumstances outside our reasonable control.

We will contact you if we become aware of a significant delay. Where a revised estimated date is materially later than originally stated, you may cancel the affected pre-order before dispatch and receive a refund.

If an order contains both available and pre-order products, they may be sent together when all products are available or dispatched separately.

Tracking your order

Where tracking is available, details will be included in your dispatch confirmation email.

Tracking information may take a short time to update after the parcel has been collected by the delivery provider.

Delivery addresses

Please ensure that your delivery address is complete and correct before placing your order.

If you notice an error, contact us as soon as possible at info@samacollective.uk. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

We are not responsible for delivery problems caused by incomplete or inaccurate information provided by you, although we will take reasonable steps to help resolve the issue.

Failed or missed deliveries

Where delivery cannot be completed, the courier may:

• attempt redelivery;
• leave the parcel in an authorised safe place;
• deliver it to a neighbour;
• take it to a collection point; or
• return it to us.

Please follow any tracking and collection instructions provided by the courier.

If an order is returned to us because the address was incorrect, delivery was repeatedly unsuccessful or the parcel was not collected, we may ask you to pay reasonable additional delivery costs before sending it again.

Delayed or missing orders

Contact info@samacollective.uk if your order has not arrived within the estimated delivery period.

Before contacting us, please check:

• the delivery address on your order;
• tracking information;
• any authorised safe place;
• neighbours; and
• local collection points.

We may need to investigate the delivery with the courier before arranging an appropriate replacement or refund.

Your statutory rights are not affected.

Damaged parcels

Contact info@samacollective.uk as soon as reasonably possible if your parcel or product arrives damaged.

Please provide your order number and photographs of:

• the external packaging;
• the delivery label; and
• the damaged product.

Further information about damaged or faulty products is available in our Returns and Refunds Policy.

Contact us

• SAMA — Georgina Clements trading as SAMA
• Unit 1, Graveoak Lane, Leigh, WN7 3SE, United Kingdom
• Email: info@samacollective.uk